Guest information

Dear guest!

All staff at Hotel Kamilla **** will do their utmost to make your stay enjoyable and smooth. Our guest information contains the services of our hotel in detail.

Adapter – The reception provides an adapter and socket for international use free of charge on request.

Bed linen change – Bed linen is min. For stays of 7 nights we change twice. Please specify bed linen requirements at reception.

Basic services – In addition to the accommodation, the room rate for our guests includes the following services: breakfast or half board, unlimited use of our hotel’s spa pool, bathrobe, use of parking, use of wifi.

Bar – The bar is open from 07:00 until 23:00.

Security – The hotel does not accept any liability for valuables stored in the hotel rooms. Please place your valuables in the in-room safe. If there is not enough space, we can keep it in the safe at the reception.

Bus Parking – In the car park opposite the hotel.

Check in – check out – Hotel rooms are available from 14:00 on the day of arrival. On the day of departure, please leave the room by 10:00. Early arrivals and late departures (up to 14:00) are subject to availability. The fee for both services is HUF 5,000 / person. Hotel rooms must be booked by 20:00 on the day of arrival. Please arrive later. If you leave the hotel, please collect the magnetic card at reception.

Shoe Shine – Included in the room. A shoe shine machine is available in the hotel lobby.

Luggage storage – Free of charge at reception.

Luggage delivery – Please indicate your needs at the reception.

Smoking – No smoking in the entire hotel! Our rooms are non-smoking. Our smoking guests can smoke 5 meters from the entrance of our hotel or in a designated area of ​​our terrace.

Drink bar – The drink bar of our hotel offers a wide range of alcoholic and non-alcoholic drinks. Opening hours: 07: 00-23: 00

Personal electrical appliances – It is FORBIDDEN to store flammable, explosive substances in the hotel room, to operate coffee machines, kettles, irons and other electrical appliances! Please indicate your ironing or laundry needs at the reception!

Umbrella – On request Wake up call – Wake up call at the reception.

Night rest – Please refrain from noisy, noisy activities between 22:00 and 08:00 in order to keep your guests quiet.

First Aid Kit – Essential medicines, bandages, and a thermometer are available at reception.

Food allergy – In our hotel we can provide lactose, gluten, milk, egg white and vegetarian meals. Please indicate your special dietary requirements before arrival.

Meals – The half-board restaurant service starts with dinner on the day of arrival and ends with breakfast on the day of departure.
The main meal times are breakfast from 07:00 to 10:00 and dinner from 18:00 to 21:00. Lunch is à la carte. Guests are invited to enjoy the buffet only in the restaurant.

Extra blankets, pillows – On request at reception.

Payment methods – Our hotel accepts the following payment methods: cash (HUF and EUR), credit card (VISA, Eurocard / Mastercard, MAestro)

Bathrobes – Bathrobes are provided in the hotel rooms. If the size is not correct, please inform the reception.

Baby bed – On request at reception.

Spa pool – Our hotel’s spa pool can be used by our guests at their own risk. It is strictly forbidden to use glass or glass in the pool and on its shore!

Fault report – Please report any technical faults in the room at reception.

Cold package – In case of departure before 07.00 we provide breakfast in the form of a cold package, in case of arrival after 21.00 dinner is provided in the form of in-room preparation. Please indicate this at the reception by 18:00 on the day before departure.

Internet – Free WiFi is available in the entire hotel. Name: HotelKamilla, code: 2015Hotel.

Writing tools – Pencil and notebook are available in the room.

Camera system – For the safety of our guests, there is a fixed camera surveillance system throughout the hotel.

Damage – Our guests are entitled to full and immediate financial compensation for any damage caused to the hotel during their stay.

Bicycle rental – Free service is available at reception. Women’s, children’s and men’s bicycles are available.

Pet – Small animals can be brought into the designated rooms with restrictions, the fee is 5,000 HUF / pet / night, which we ask you to indicate in advance when booking.

Conference – Our hotel’s 50 conference rooms are suitable for trainings, trainings, family events and private events. The room is equipped with a projector, sheet top, projection screen and flip chart board.

Different types of pillows – Feather, sponge, anti-allergenic pillows can be requested at the reception.

Sights and programs – Information materials and brochures about city and surrounding programs and sights are available in the hotel lobby.

Visitors – Only registered guests are allowed in the hotel rooms. Please welcome guests in the lobby.

Laundry and ironing service – Available at reception for a fee. The recording time is 09.00 in the morning. The received fabric will be returned within 24 hours.

Daily cleaning – Hotel rooms are cleaned daily. If you do not wish to use this service, please indicate the “Do Not Disturb” in the room. with board

Printing, Scanning – Personal and secure printing and scanning is available free of charge in the hotel lobby.

Slippers – Available at reception on request.

Pillow range – Different types of pillows are available on request (pen, memory foam shredded sponge, memory foam, shaped memory foam, molded memory foam). Please indicate your needs at reception.

Reception – Our hotel has a 24-hour reception.

Complaints – If you have a complaint about our services or colleagues, please indicate it on the spot at the reception or at our senior colleagues. We are unable to accept subsequent complaints upon check-out or after departure.

Toiletries – Shaving foam, razor blade, toothbrush and toothpaste are available free of charge at reception.

Shampoo – The dispenser in the bathroom shower contains a product that can be used both as a shampoo and as a shower gel.

Room bill – In addition to the basic services, food and beverages consumed in the hotel can be charged to the room bill.

Room service – Room service is available from 07:00 to 23:00 with drinks served.

Found items – Found items left in the hotel will be kept for 6 months. We will mail you on request during this time.

Telephone – The telephones in the rooms are for internal calls only. For external calls, ask the reception (300). Key extensions: Restaurant – 309, Maid – 306.

Television – Rooms have multilingual television channels. The partial program list can be found at the end of the guest guide.

Towel change – Towels are changed daily on request, please ask at reception.

Charging station – Different types of chargers are available at reception.

Fire alarm system – A fire alarm system and dust extinguishers have been installed in the building. The rooms have smoke detection equipment. In case of fire, our guests are alerted by a siren sound. In this case, please leave the building according to the escape route posted on the door. Please switch off the electrical equipment when leaving the room.

Sewing kit – Available in hotel rooms.

Emergency Exit – According to the escape route in the rooms, corridors, and stairwell.